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Build Good Relationship with Customers – Is it necessary for Local Business?


Relationships are always important in life. Everyone knows that making healthy relationships with family members and friends will help you in life’s difficult situations.

A relationship is also important to local businesses. Small businesses, or local businesses, are targeted in a local area and they do not compete with the larger market companies and businesses in other localities.

But it is important to be successful in their own locality. Therefore, local business owners need to build a good relationship with their customers. There is so much importance in building customer relationship in your local business, and that shall be the focus of our article.

Benefits Of Building Good Customer Relationships

Here are the benefits of building good customer relationships

  • You will build goodwill and value of your business.
  • You will win lots of repeat customers to your business.
  • Your customers will increase because of the mouth publicity.
  • You won’t face Market rejection.

Build Good Relationship with Customers

Building Goodwill and Value of Business

When you provide good customer service, it is only natural that they are going to come again, because they feel comfortable in buying from you.

As a consequence, you will see an increase in your business. If your business registers good sales and a good flow of buyers, your shop or store will remain engaged with those buyers.

People don’t like to buy services or goods from someone who doesn’t even have a single customer a day. Instead, they look for busy and engaging stores because they know that if there is so much business going on, the service and goods provided there would definitely be good.  It is these very buyers that will then create a goodwill and value for of business.

Repeat Buyers

Customers of local businesses are virtually drawn from the locality. By virtue of that, these customers are repeat buyers. They are going to come back to you the next time if the service you offered them the first time were good.

Yes, be loyal and friendly to the customer as that is your selling idea. A customer always desires to have someone who cares about them.

When they approach your local business store for a service or to buy a product, they actually need to feel that your customer service is the best. Engage in a friendly conversation with a smile on your face.

Maybe that’s makes their day, who knows! Your customers will get more attached to you when you greet them and ask them how they are doing.

But don’t get too creepy and ask about their personal matters, because that will come out as irritating. Try to know them personally. You need to reach out to them in community gatherings and all, and try to build a friendship with as many people as possible.

This will create a positive feeling about you that they will feel free to approach you first when they need any services that you offer in your local business. Read more about this topic here

Mouth Publicity

It is very costly to post ads and create websites, and also displaying banners. But if you have a good customer satisfaction, the buyers are going to be your repeat buyers, and along with that, they will publicize your business unknowingly.

They could be talking to their friends or neighbors, and while they talk, some way or the other, the topic changes to your business.

If the buyer had a good customer service and feels good about your business, because of your relationship or your interaction with the customers, they will definitely refer their friends to you. Mouth publicity;

  • Will market your business directly so the element of direct marketing is more convincing.
  • Is a cheaper option.

This is an easy way of gaining publicity. Local business owners are entrepreneurs and they know how to manipulate customer satisfaction effectively.

Most successful local business owners will tell you that they gave importance to customers more than the profit motive, which is why they are where they are.

Reduced Market Rejection

It is most like that a customer shares their bad experience with a lot of people, around 15 to 20 as studies suggest. These numbers can definitely be a drawback for your business. Therefore, it is important to keep track of your customers’ feedback and satisfaction.

Build Good Relationship with Customers

Building good relationship will reduce this market rejection to an extent. If the customer has a good relationship with the owner, then even if they experience a bad service once, they are not going to hype that to everyone. They will have faith in you. Apologize for the troubles and you are good to go.


The importance of customer relationship is very important for a local business. It is the key to success. All the entrepreneurs and small businessmen have become successful mainly with the …

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Press: Tree Removal Regulations in Queensland

Queensland Tree Removal Regulations

Approximately 75% of Brisbane trees and plants grow on domestic properties. Before removing a tree it is important to notifuy your local council. Many trees are protected species and you could face serious fines or other penalities.

To protect the trees and other plants out there by the government to help maintain and preserve the ecological and historical values and the much needed ecodiversity.

Damaging or removing a tree without carrying out the necessary investigation and a legal order can get you in unnecessary problems. To remove a particular tree take your decision to proceed. It also, there are some rules and regulations to follow.

If you need professional advice to know about the rules you can visit Pro Tree Removal Brisbane and contact them to speak with a qualified arborist. They have certified arborists who can help you understand about the rules and regulations in Queensland.

Tree Removal Regulations in Queensland Australia

Questions to ask yourself

Before cutting down a tree you are required to check with the local government or council.

  • Is the tree hazardous or dangerous?
  • Does it fall within the definition of pest species?
  • Is it in an area that could be a bush fire hazard?
  • It’s proximity to a building or a pool fence?
  • Does it belong to a native under-storey?
  • Is it becoming an obstacle in the operations of a agricultural or animal husbandry business?

This helps you understand whether the tree that has to be removed falls under the category of assessable development or accepted development.

Assessable and Accepted Development

If the suggested work can not be carried out according to the rules specified in the outcomes for accepted development, then an application is required.

If the suggested work can be carried out according to the rules specified in the outcomes for accepted development. Then an application is required.

The content of the application

The application made must contain the reason for wanting to remove the tree and must be accompanied with a site plan.

Private land where no current development is happening

Prior to removing vegtation complete the following forms and the application details on the Gold Coast City Council website www.goldcoast.qld.gov.au.

  • Application details (Form 1).
  • Form 6 which helps make the operational assessment of a scheme.
  • A site plan for the work.

The concern person can download the applications from the online as well pay some fees too.

tree removal

Private land where current development is happening

There are some development activity and plan to carry out on the plot where the vegetation stands. Then the person who wants to remove it must submit the following forms along with the application:

  • The application details in Form 1.
  • Operation details in Form 6.

To remove trees from the council controlled areas always consult with a professional arborists or related contractor.


If you have to remove a tree it is always better to be safe than sorry. It given the strict rules and regulations that must be obeyed. To remove a tree always check your council to go ahead…

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Press: Best 10 Tips For A Pest Free Kitchen

Tips For A Pest Free Kitchen

Due to recent stories of pest infestations in commercial kitchens throught the restaurant industry, a local exterminator from Australia provided us with some helpful tips on keeping your kitchen pest-free. Mr Adam Love who is a licensed pest management professional from Pro Pest Control Sydney www.propestcontrolsydney.com.au advised all homeowners to be vigilant when keeping pests at bay. “Kitchens are a breeding ground for insects and creepy crawlies because of the food scraps that get left behind”, he said. “If you only do one things to help alleviate the pest problem, make sure you keep your kitchen clean at all time. Wipe up leftovers and clean benchtops after every meal” he stated.

The one place you cannot afford a pest infection in is the kitchen. It’s where you cook, and you wouldn’t want unhygienic food. Pest infection is more common than you would think in kitchens, and rats and cockroaches are often a concern.

How could you prevent it from happening?

The Top 10 Tips for a Pest-Free Kitchen

These simple tips could help you deal with the pest menace.

  1. Seal all crevices

Cracks in the walls allow easy passage for pests and insects. Even missing tiles and pipe gaps can create a hole big enough for pests to enter. To prevent this, examine your house for wall cracks and get them sealed as soon as possible.

Best 10 Tips For A Pest Free Kitchen

  1. Screen up chimney vents

If you face difficulty in sealing off an opening, opt for specialist screens or vents that help do the job efficiently. Remember to repair and replace them often so that pests cannot take advantage of a broken vent.

  1. Store Food Properly

If you are worried that your house is vulnerable to pests and insects, store all your food in lockable containers. You can keep the jars and bottles in a locked cupboard as well. Use utensils made of ceramic and steel which cannot be easily invaded. You can check the wikihow guide to know how to store food properly.

  1. Clear all your surfaces

When you are eating, spillage can happen – clear it up to avoid germs and insects from breeding. Clean your kitchen floor and scrub even the remotest corners daily so that no pests feel welcome to feast on the residue.

  1. Keep the lid of the garbage can on

After you have finished cooking, you may want to throw away the waste in a hurry. However, no matter how much of a rush you are in, always reposition the lid tightly so that insects cannot get access to your trash.

  1. Empty the trash once every day

We tend to postpone cleaning out the trash when we are deep in work. But delaying the disposal can often make your trash cans breeding grounds for germs. Make a daily habit of taking out your garbage so there isn’t any unnecessary accumulation.

  1. Open your windows

Damp spaces, in particular, help in the growth of pests and insects. They look for a warm, humid place to take refuge, and your food storage compartments are ideal.

Keep your windows open so that the sunlight filters in and kills some of the bacteria. However, do not forget to screen your windows if you want to keep them open.

  1. Always use a spray

Invest in a good household insecticide sprays so you can use them when you spot an unwanted insect on the kitchen floor. You might be tempted to stamp on it, but don’t as that might lead to their eggs scattering across the room.

Pest Free Kitchen

  1. Go organic

Try using natural methods before resorting to chemicals when you are trying to eliminate pests.

  1. Have regular pest inspections

Call in the professionals twice a year for a check-up and ensuing pest treatment of the entire kitchen. Take no risk when the health of your family is at stake.

There is no guarantee of avoiding a pest infestation, but you can definitely lessen the chances of it happening. Even something as simple as keeping particular herbs in your kitchen can go a long way in reducing pests.

Adam Love is a licensed pest controller in Sydney, New South Wales. To learn more or ask Mr Love a question please visit their website.…

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Press: Termite Damage Is Leading Factor When Buying Queensland Homes

Termite Damage In Queensland Homes

If you live in the Brisbane or Gold Coast suburbs, you need to know about termites. Queensland has become a breeding ground for termite infestations and termite damage is now a leading factor in deciding whether to buy or turn down a property for sale.

If you who want to know what professionals in real estate and pest control industries are recommending to homeowners, here are 3 things that you should know about protecting your investment. Nicholas Favreau from Pro Pest Control Brisbane recommends every home owner or prospecive buyers to get a timber pest inspection. “We tell our customers with timber framed properties to have yearly inspections done. If you are thinking of buying a property always book a termite inspection prior to sining any contracts” Mr Favreau said. “The presence of termites will desrease the property value signnificantly”, he added.

Learn How to Detect the Presence of Termites

The first line of defense in protecting your investment is recognizing the signs of termites. Homeowners should always make sure that they are looking for problem areas like mud tunnels, skirting boards, and blistering paint.

These signs indicate that the termites have begun to eat the wood underneath the surfaces. Because there is also an increased number of infestations in these areas, homeowners must always stay on guard to identify these issues as early as possible.

Early detection will not only keep infested areas from spreading more but also save tens to hundreds of thousands of dollars in structural damage.

Termite Damage Is Leading Factor When Buying Queensland Homes

Correcting problems early can avoid issues such as decreased property value. These problems could result in a 25% reduction in the home’s present value and more, based on the situation.

Learn How to Prevent Infestations

Because a termite infestation can be a devastating problem, homeowners should be aware of tell-tale signs. Below are a few tips to prevent termite infestations becoming a problem:

  • Keep the home clean on the inside and outside so that there is no type of debris or other items lying around the home. Dead branches, timber, and other kinds of building materials are definitely problems. They can help to facilitate and breed these environments.
  • To keep an infestation free environment on the outside of the home, all timber and firewood must be stored in a secure place that is lifted up off of the ground. These storage places must also be made of either concrete or metal materials instead of wood materials.
  • Make sure there are no moist places present around the home. Because termites need a place that is moist to survive, the following items can present big problems:
  1. Standing water
  2. Leaks
  3. Broken pipes

These moist areas are great breeding grounds for termites. Therefore, if someone identifies a potential for termite colony development, these environments must be fixed and corrected immediately. Check more here.

Termite Damage Is Leading Factor

Call in Professionals for Treatment

If you think your home could have termites contact a pest control company to inspect the property. You need a solution to correct the problems right away. One of the best ways to handle these types of problems is to hire a professional exterminator. The professional must be from the termite pest control industry. These professionals are trained in a number of different areas including the following:

  • Recognizing the signs
  • Identifying areas where they can easily hide
  • Treating the home with a treatment that will kill the entire infestation

To prevent unnecessary problems with termite infestations, it is important that homeowners devise a plan. This plan should consist of learning how to identify termites easily, training family members.

Also, how to keep the property and home termite free and learning when to call professional termite companies to inspect and eradicate the infestation.…

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Press: Queensland Homeowners Warned Against DIY Electrical Work

The Dangers of DIY Electrical Work

DIY electrical work is dangerous and simply not worth the risk. Not only does it threaten the life of you and your family, it is also illegal in Queensland. It is also important to note that it may void your home insurance.

Queensland Home Owners Warned Against DIY Electrical Work

The Queensland government website has included a grave warning against those planning to follow the DIY path:

“DIY electrical work is regarded as unlicensed electrical work, which is illegal and has penalties of up to $40,000 for individuals.”

Hire A Licensed Electrician

It is vital to hire a licensed and trained electrical contractor for all electrical work. Qualified electricians are insured and give you the peace of mind knowing you are getting the job done right.

They are aware of the legislative guidelines, rules and regulations set by each state.

You can easily find electricians by searching in Google or social media like Facebook, Twitter, Pinterest and even Instagram. If you are having problems contact the electrical industry association in your state. Local Brisbane electrical contractor from VIP Electrician Brisbane, Jeremy Knowles who has over 10 years experience in the industry recommends to read reviews of companies before hiring. “With so many people on social media these days it is easy to find reviews of a company. This makes it easier for customers to choose someone based on other peoples experiences” he stated.

DIY Lifestyle

Do-It-Yourself is a trend in many fields and hobbies. It bring out the independent learner within and allow you to modify how one thing is made according to your taste.

It’s not difficult to look for resource as YouTube, personal blogs and social media provide people with instructions for so many things.

Being budget-conscious may also drive individuals to do design, construct and advertise without the help of professionals. It also brings a sense of pride to be able to accomplish something with one’s own blood, sweat and tears.

Risking Life and Limb

Although DIY has become a part of people’s lifestyles, there are some matters that cannot be done without the guidance of a professional. One of these is when it comes to installing electrical wirings around your home.

Poor wiring can be a cause of serious problems for occupants in a home. This includes electric shocks, electrocutions and fires.

The damage caused by faulty wiring are often irreparable and if they are fixable, the repair costs more than when the problem started.

Government Regulations

While rules vary from state to state, there are broad guidelines that are universal. According to Work Cover Queensland, electricians are responsible for all work including the following:

  • Electrical wiring on the homeowner’s property from the main switchboard
  • Wiring inside the building to electrical appliances

Under the Queensland Electrical Safety Act, forbidden tasks by an unlicensed professional include:

  • Repairing a light switch
  • Altering the location of an existing power point
  • Constructing an extension lead
  • Installing a new power point
  • Replacing a plug at the end of a lead
  • To Replace a light fitting with a ceiling fan
  • Replacing a batten holder with a new light fitting
  • Repairing and appliance such as a heater

DIY Electrical Work

Some guidelines for homeowners:

  • Fitting (but not connecting) an electric wall oven in a kitchen cabinet
  • Replacing a drive belt in a washing machine
  • Cutting openings for air-conditioning units
  • Rewire old-style fuses
  • Install battery-operated smoke detectors
  • Install garden lighting and pond pumps


DIY Electrical wiring is detrimental to people’s safety and the preservation of property. Government laws dictate that any person who wishes to work behind a switchboard, light fitting, outlet or light switch must attain professional accreditations.

Further Reading

To learn about electrical accident statistics in Australia and New Zealand visit the Electrical Regulatory Authorities Council website here.…

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10 Best Tips For A Pest Free Home


10 best tips for a pest free home

Having pests in your home is not only a nuisance, it can pose some serious health hazards. Pest faeces spread disease and food can be ruined and wasted when pests invade your home. Often by the time you notice the problem, it is already too late. If you see an insect or rat for example, this could point to a much bigger problem as pests are generally not solitary animals. It is therefore so much better to prevent the problem before it gets out of hand and you need to employ someone to deal with it.

10 best tips for a pest free home

If you find yourself with a pest situation, there are different things you could do to deal with the problem. You could use chemical insecticides or you could use more natural repellents but doing the following regularly, will help to prevent the problem in the first place. So here are the 10 best tips for keeping your home pest free.

Top 10 Tips

1. Remove debris

Small rodents and insects make their homes in dark moist places. If you allow rubbish to pile up, perfect conditions are created for these pests to breed. If these piles of rubbish are near your house. You could expect unwelcome visitors.

2. Keep your kitchen clean

Pests are attracted to food and anything left out in the kitchen is an open invitation to them. Keep surfaces clean, do not leave dishes dirty or leave crumbs or other food lying around. Check this to to know more about how to clean your kitchen clean.

3. Do seasonal checks

A lot of pests seek shelter when it gets cold. Check for cracks and small holes where pests could get in, and deal with these. Small holes in the roof or in the foundations must be repaired to keep insects and small rodents away.

4. Keep trees and shrubbery trimmed

Raccoons and squirrels use tree branches to get to the roof of your house and find a way in, so it is best to keep these branches away from the edges of your roof. Mulch, bark chips and straw make great homes for pests, so keep these away from your foundations. Store woodpiles and stacks of bricks away from the house.

5. Keep garbage bins closed

The animals which share your yard also get hungry and garbage is a great easy source of food. It is common for squirrels, raccoons and sometimes even for birds to rip open garbage bags and really make a mess. It is always advisable to keep the bin lids closed. The mess caused by one animal is also an invite for more to join in the party.

6. Windows and doors must be properly sealed

Seal cracks and openings. Insects can creep through the smallest cracks so it is wise to carefully examine the walls, windows, and doors. Seal off any holes where little critters can crawl through. Sealing cracks is also energy efficient.

7. Cover or pick up uneaten pet food pet food is also attractive to pests, your pet will not be impressed with a bowl full of ants.

8. Keep garden hoses tightly turned off

This will help to prevent a ready source of water being available for pests.

9. Change your lights

Replace standard outside lights with high-pressure sodium vapor or halogen light bulbs. Pink or orange lights are less attractive to flying insects. If at all possible, have your outside lights placed away from the building, shining towards the door.

10. Keep the drains clear

Drains in the sink and outside can collect residue of all sorts of horrible stuff which is an ideal place for cockroaches, flies and such like to breed. Keep the drains well maintained, as not only do insects breed and spread germs, the smell is revolting.

If you are not keen on chemical insecticides and other harsh pest repellents which may be more dangerous than the pests, there are some natural remedies you could try. There are some essential oils that are unpleasant to pests and help to keep them at bay. If you mix these with pure alcohol such as vodka you can make a spray to apply around the home.

  • Citronella – keeps mosquitoes away
  • Rosemary – repels fleas and ticks
  • Peppermint and castile soap, mixed with water- will keep most insects away
  • Coffee grounds sprinkled around openings will discourage ants

pest free home

Other things to do

  • Screen mesh which is at least 200 holes per inch which you can get from home and hardware stores can be installed in window frames.
  • Store foodstuff in tightly sealed containers
  • Keep pet food bowls on a larger plate filled with water to prevent ants from infesting the food

It is important to keep your home clean to keep it …

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5 Reasons Why Community Matters for Business

Why Community Matters for Business

The Importance of Creating A Community

5 Reasons Why Community Matters for Business

As we were walking, my friend and I, through the fruit garden, I noticed an orange fruit that was ripe and tried to reach for it. However, I was not tall enough to reach for it. But with help of a friend, he lifted me up and I reached for it.

If he was not there I could not have enjoyed its sweetness. Community is a phrase we are hearing more and more in the business world. It’s becoming increasingly important as we focus more on partnerships, collaboration, and positive work culture.

Unity is strength and with this motive, business owners should really encourage working together to achieve enormous success and it is with this concept that community takes a great role in growth of our businesses.

Reasons for community involvement in your business are:

1. A sense of belonging

Business Community provides unique support network for both businesses and individuals lending a feeling of being connected and acceptable before your peers. This is crucial for your personal growth and developments making you have confidence to take risks and exploring new ideas on how to grow your business as a professional. Having a voice and a say in society puts your business at a better place to establish and grow itself.

2. Professional growth

Dynamic community management corporations attract quality businesses, employers and employees who seek an environment that is thriving and often increases opportunities for collaboration and growth. Business get support from organization managing community so it is crucial that management corporation have entrepreneurial mindsets as it implements new projects.

Getting help when you need  is a reason why community is important. There are a lot of skills and expertise that cut across spectrum of business owners. Invariably there will be people who are better at some things than others. We learn from each other and find mentors and inspirations that help drive us forward growth.

3. Mutual support

Our lives depend on relationships. Owning a business is no different. They exist as an extension of their local communities and every personal interaction is about building relationships. When an entire community supports one another, there is business enough to go round and competition is not an issue.

In a community you find entrepreneurs who have already achieved what you have set for your business and getting help from those who have been before you direct an easy success towards thriving of business. Check here The importance of mutual support.

We turn to our friends and family for support during hard times; ask for advice, get recommendations, and rely on each other to achieve our goals. Business is part of heartbeat of a larger community.

Business Community for Business

4. Access to resources

Resources are what make a business valuable and accessing them when you need them make all difference when encountering challenges that arise over lifetime of a business.

To have them you need a community which you have a mutual relationship for growth of your firm. In this partner ecosystem you surround your firm with professionals who know your market and fund your business with raw materials and in turn you supply them with raw materials.

5. Increased customer rate

Business defines communities as much as they define them, and no one can succeed without other. Whether your business category is retail, restaurant, office, co-working, professional or something else, consumers identify with branded areas.

Actually, community creates demand for your products and services. It allows a dynamic critical mass that draws people and ultimately increasing foot traffic to that area. This allows entrepreneurs to capitalize on increasing sales and establishing rapport with new customers and maintaining older ones.


Ingredients of a successful business are from community. Being part of a community really matters as largest free network for business is access to information, building relationships, supporting one another and sharing resources.…

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